Terms of Service
1. Service Provider details
- Name: Kő András egyéni vállalkozó (sole proprietor)
- Registered address: 2942 Nagyigmánd, Kossuth Lajos u. 26., Hungary
- Tax number: 90375338-1-31
- Sole proprietor registration number: 59560874
- Website: https://teljesegy.hu
2. Definitions
- Service Provider: Kő András egyéni vállalkozó (sole proprietor)
- Client: any natural or legal person using the Service Provider's services
- User: any person registered on the Service Provider's website or SaaS applications
- Website: the website and all subpages available under the https://teljesegy.hu domain
- Service: all services listed in Section 3 of these Terms
- Pricing: the Service Provider's current price list published on the Website
3. Scope of services
3.1 Consulting
Individual and group consulting sessions for business leaders and decision-makers, provided online (video call) or in person. Consulting topics include, but are not limited to, business development, organisational development, digitalisation, and the application of artificial intelligence.
3.2 Audit services
The Service Provider conducts organisational, operational, and digital maturity audits. As a result of the audit, the Client receives a written evaluation and a package of recommendations. The precise content and methodology of each audit depend on the audit type, which the Service Provider will explain before the order is placed.
3.3 SaaS applications
The Service Provider operates web-based software applications (SaaS) that Users may access upon registration. Registration involves creating a user account. The functionality, terms of use, and any limitations of each application are published by the Service Provider in the respective application description.
3.4 Newsletter service
The Service Provider sends regular newsletters to subscribed Users. Subscribing to the newsletter is voluntary, and unsubscribing is possible at any time with a single click via the unsubscribe link in each newsletter.
4. Formation of the contract
4.1 Via online booking (consulting)
The contract is formed during the online booking process when the Client selects the desired time slot, completes the booking form, accepts these Terms of Service, and successfully completes the online payment. Upon successful payment, the booking is considered final.
4.2 Via individual agreement (consulting, audits)
For complex consulting and audit projects, the contract is formed on the basis of an individual agreement (written contract or accepted quotation). In such cases, these Terms of Service apply as a supplement to the individual agreement; in the event of a conflict, the provisions of the individual agreement shall prevail.
4.3 Via registration (SaaS applications)
The contract for the use of SaaS applications is formed upon completion of registration and acceptance of these Terms of Service.
4.4 Via subscription (newsletter)
The legal relationship for the newsletter service is formed upon subscription and email address confirmation (double opt-in).
5. Fees and payment terms
5.1 Pricing
Current fees for each service are published by the Service Provider on the Website (hereinafter: Pricing). Prices shown in the Pricing are gross prices and include the applicable VAT where relevant.
The Service Provider reserves the right to modify the Pricing unilaterally. The modification takes effect upon publication on the Website. The modification does not affect contracts already formed.
5.2 Payment methods
- Online card payment (via Stripe payment processor)
- Bank transfer (in the case of individual agreements)
5.3 Invoicing
Following payment, the Service Provider issues an electronic invoice and sends it to the email address provided by the Client. Invoicing is handled through the Billingo invoicing system, which automatically submits the data report to the Hungarian Tax Authority (NAV).
6. Money-back guarantee (online-booked consulting)
For individual consulting sessions booked through the online booking system, the Service Provider offers an 8 (eight) calendar day, 100% money-back guarantee, counted from the date of the consultation. To exercise the guarantee, the Client must send a request via email. No justification is required. The Service Provider will initiate the full refund within 5 working days of receiving the request.
The money-back guarantee applies exclusively to individual consulting sessions booked through the online booking system. For services ordered through individual agreements, the terms of the individual agreement apply.
7. Cancellation and modification
7.1 Online-booked consulting
The Client may cancel or modify the booking via email at least 24 hours before the scheduled time. In the case of cancellation within 24 hours, the Service Provider is not obliged to refund the fee; however, the 8-day money-back guarantee remains valid after the consultation has taken place.
7.2 Services ordered via individual agreement
Cancellation and modification terms for services ordered via individual agreement are set out in the respective agreement.
7.3 SaaS applications
The User may delete their registration and account at any time. For subscription-based services, cancellation takes effect at the end of the subscription period.
The Service Provider reserves the right to modify the date or the timing of service delivery in cases of force majeure, and will notify the Client without delay.
8. Consultation preparation
During and after the booking process, the Client has the opportunity to share a problem description and relevant documents with the Service Provider in advance. This is not mandatory but significantly improves the effectiveness of the consultation.
9. User accounts (SaaS applications)
9.1 Registration
Registration is required to use the SaaS applications. The User is obliged to provide accurate data and keep it up to date.
9.2 Account security
The User is responsible for the secure management of the password associated with their account. The User must notify the Service Provider immediately if they become aware of unauthorised access to their account.
9.3 Account suspension and deletion
The Service Provider reserves the right to suspend or delete a User's account if the User violates these Terms, misuses the application, or fails to meet payment obligations despite a reminder.
9.4 Data portability
The User is entitled to export data associated with their account before account deletion, using the method provided by the Service Provider.
10. Intellectual property
Intellectual property rights to materials created in the course of the services provided by the Service Provider (audit reports, consulting documents, software) belong to the Service Provider, unless the individual agreement stipulates otherwise. The Client may freely use materials received as part of the service for their own business purposes but may not pass them on to third parties.
11. Confidentiality
The Service Provider treats all business and personal information acquired during the provision of services as confidential and does not disclose it to third parties, except where required by law. This obligation remains in force after the termination of the contract.
12. Data protection
The Service Provider processes the personal data of Clients and Users in accordance with the General Data Protection Regulation (GDPR) of the European Union and Hungarian data protection legislation. Details of data processing are set out in the Privacy Policy.
Purposes of data processing:
- Provision of services and invoicing
- Communication in connection with the services
- User account management (SaaS applications)
- Sending newsletters (only upon subscription)
- Processing money-back guarantee claims
- Fulfilling legal obligations
Payment data processing is carried out by Stripe Inc. as a data processor. Invoicing data processing is carried out by Billingo (Octonull Kft.) as a data processor.
13. Limitation of liability
Consulting and audit services are informational and advisory in nature. The Service Provider does not accept liability for the consequences of business decisions made by the Client based on these services. The services do not constitute legal, financial, or accounting advice.
For SaaS applications, the Service Provider strives for continuous availability but does not guarantee uninterrupted service. The Service Provider will notify Users in advance of planned maintenance.
14. Complaint handling
In the case of a complaint, the Client or User may contact the Service Provider via email. The Service Provider will investigate the complaint within 15 working days and respond in writing.
15. Amendment of the Terms
The Service Provider reserves the right to amend these Terms unilaterally. The Service Provider will notify affected parties of the amendment on the Website and — for registered Users — via email. The amendment takes effect on the 15th day following publication. If the User does not accept the amendment, they are entitled to delete their registration.
16. Applicable law and disputes
These Terms are governed by Hungarian law. The parties shall endeavour to resolve disputes primarily through amicable means.
17. Effective date
These Terms of Service are effective from 5 March 2026.